1. Compliance & Deadlines
How often do I need to download tachograph data?
Driver cards every 28 days, tachographs every 90 days. myTacho tracks every deadline for you and sends a reminder 7, 3 and 1 day before, so you never have to keep a spreadsheet.
Does myTacho support Smart Tachograph 2?
Yes, myTacho supports Smart Tachographs 2nd Generation and older tachograph versions.
Are the downloaded files compliant with EU regulations?
Yes. Files are stored in official .ddd format according to EU standards.
2. How myTacho works
Can drivers download data themselves?
Yes. Drivers can download tachograph and driver card data directly from an Android phone.
How long does a download take?
Driver card downloads take less than a minute. Tachograph downloads usually take around 10 minutes.
Do I need office computers or workshops?
No. myTacho works without office computers, workshop visits or manual file transfers.
What's in the kit and what else do I need?
The kit includes a driver card reader, a tachograph cable and licence for the myTacho Android app. You only need an Android phone and for tachograph downloads, your company card.
3. Tachograph Data & Security
Can I export data from myTacho?
Yes, you can easily share downloaded data without a computer. With integrations, .ddd files are automatically sent to your preset email address or uploaded directly to TAHOPRO, our web platform for managing tachograph data.
Are the files securely stored?
Yes. Files are securely stored inside the app and can also be backed up automatically through integrations.
4. Licence
Can multiple drivers use the same myTacho app on one phone?
Yes. One myTacho device can be used to download data from multiple driver cards and tachographs.
What if I change my phone?
Just contact our support team at info@mytachoapp.com and we'll activate myTacho on your new phone.
What if myTacho isn't right for us?
Just email us at info@mytachoapp.com within 90 days, send the kit back and we'll refund you in full.