Device Compatibility
For which operating systems is the mobile app myTacho available?
myTacho is currently available for Android devices via the Google Play Store. An iOS version is in development and will be released soon.
Download
How often do I need to download data from driver card?
Driver cards must be downloaded every 28 days.
How long does it take to record driver card data?
Driver card downloads take less than a minute.
Tachograph Data
Can I export data from myTacho?
Are the files securely stored on my phone?
Files are temporarily stored within the app’s internal storage, not in a visible folder. If the app is deleted or the phone is changed, the data will be lost.We recommend manually sharing the files or using myTacho+ integrations, which automatically back up files by sending them to a preset email address or uploading them directly to TAHOPRO for secure archiving and further management of tachograph data.
In what format are the files stored and are they compliant with regulations?
Files are saved in .ddd format and named according to EU standards.
Licence
Can multiple drivers use the same myTacho app on one phone?
Yes, one phone can be used to download data from multiple driver cards.
How do I transfer myTacho license to another phone
First, back up all files and delete the license from your current phone. Then install myTacho on the new phone and scan the QR code provided in a myTacho download kit alongside download tools.